Contact us
Can't find an answer you are looking for below or have a question about your order? Email us at info@allgolden.com and our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Frequently Asked Questions
Have a question not answered below? Email us at info@allgolden.com and our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
What are your shipping charges?
We offer free ground shipping on orders over $65; $10 ground under $65; $15 for 2 day shipping and $30 for overnight.
How soon will my order be sent?
Orders placed by 12pm will be shipped that day, orders placed after 12pm will ship the following business day.
What is your return policy?
You can find our return and refund policy here.
Where do you ship?
We ship to all 50 states and Puerto Rico. We do not ship internationally at this time.
Which ingredients are on your no-no list?
We have gotten good at saying no. Here is a list of some of the top ingredients we never put in our products.
- 1,4-Dioxane
- Acrylamide
- Acrylates (specific to: Ethyl Acrylate, Ethyl Methacrylate; Methyl Methacrylate, Butyl Methacrylate, Hydroxypropyl Methacrylate, Tetrahydrofurfuryl Methacrylate, Triemethylolpropane Trimethacrylate)
- Alcohol
- Benzophenone 1, 2
- BHA/BHT, including raw materials containing BHA and/or BHT
- Butoxyethanol
- Butylated Hydroxy Organics: BHA (ButylatedHydroxyAnisole); BHT (ButylatedHydroxyToluene; under NEL of 0.05% is ok)
- Carbon Black
- Coal Tar
- Cyclotetrasiloxane (D4), Cyclopentasiloxane (D5), Cyclohexasiloxane (D6)
- Ethanolamines: DEA’s (Diethanolamine); MEA’s (Monoethanolamine); TEA’s (Triethanolamine) – ALL
- Calcium Disodium EDTA, Trisodium Edta, Disodium EDTA, Sodium EDTA, Diammonium EDTA, Dipotassium EDTA, TEA-EDTA, Tripotassium EDTA, hydroxyethyl ethylenediamine triacetic acid, Trisodium HEDTA and any of the sodium salts of EDTA
- Ethoxylated and propoxylated raw materials(PEG’s, PPG’s, PEG/PPG’s, Polysorbate-20, 40, etc, Ceteareth-20, Steareth-20, etc)
- Hydroquinone
- Hydroxyisohexyl 3-&4-Cyclohexene Carboxaldehyde (CAS# 51414-25-6)
- Hydroxyisohexyl-3-Cyclohexene Carboxaldehyde (CAS# 31906-04-4)
- Lead and Lead Acetate
- Mercury and Mercury compounds (Thimerisol)
- Methyl Cellosolve (Ethylene Glycol Monomethyl Ether or 2-Methoxyethanol)
- Methylchloroisothiazolinone & Methylisothiazolinone
- Mono-, di-, triethanolamine and other amines
- Mineral Oil & Hydrogenated Mineral Oil
- Oxybenzone
- Palm ingredients (ALL)
- Parabens (ALL- including Isoparaben, Isobutylparaben, Phenylparaben, Benzylparaben, and Pentylparaben).
- Paraffin (non USP grade)
- PEG’s
- Perfluorinatedcompounds (PFAS, PFOA, PFOS, PTFE)
- Petrolatum (non USP grade) and all Petrochemicals, PEGs/PPG ‘-eth’s’
- Phenoxyethanol (1% or above)
- Phthalates (ALL – including Dibutylphthalate (DBP), Dimethylphthalate (DMP), Diethylphthalate (DEP), and Diethylhexylphthalate (DEHP))
- Polyacrylamide
- Propylene Glycol
- Resorcinol
- Silicones
- Styrene (specific to Bromostyrene, Deastyrene/Acrylates/Dvbcopolymer, Styrene Oxide, Styrene)
- Sulfates (ALL)
- Talc
- Toulene
- Triclocarban
Are All Golden products eco-friendly?
Our formulas are 100% potent, 100% healthy, and 100% effective. Vegan and cruelty-free. We take environmental and animal welfare concerns seriously, and we’re committed to reducing our impact wherever we can. Our patent-pending waterless technology is not only better for your skin—it’s better for the planet. By removing water from our formulations, we cut down on waste, reduce shipping emissions, and improve shelf life naturally. Furthermore, we use a mix of pre- and post-consumer waste materials for our packaging, all of which is biodegradable and compostable. Even our ink is recycled and VOC-free. Thoughtful at every step - because sustainability shouldn’t be an afterthought.
Where does the name All Golden come from?
All Golden is a double entendre for the phrase “you’re golden” plus the era of our “golden years.” In other words, as you get older you get better! As much as we love watching reruns of The Golden Girls, what it means to be older has taken on entirely new meaning. We’re flipping the script on beauty after 45. All Golden celebrates the unstoppable energy of women who are sexy, smart and successful and know their best years are now.
What makes All Golden different from other beauty brands?
We’re so glad you asked! All Golden is created specifically for women 45+ that need more potent products to address their specific needs. Each product features groundbreaking pro-aging technologies, clean active ingredients and a breakthrough waterless technology to deliver instant and noticeable results.
Can I leave a review? Do you offer anything for doing so?
Absolutely! We’d love to hear about your experience. As a thank-you, we offer a 15% discount for a text review, 20% for a photo review, and 25% for a video review. If you received a review request by email, simply respond to it. Once your review is submitted, we’ll email your discount code shortly after.
I want to leave a review, but never received a review request email.
No problem! You can leave a review directly on our website. Just go to the product page, scroll down to the reviews section, and write your review there. If you don’t receive a follow-up email with your discount code, please reach out to us at info@allgolden.comand we’ll make sure you get one.
Does my Welcome discount include subscriptions, bundles, gift cards, or kits?
No, the Welcome discount excludes Bundles, Kits, the Travel Set, and Gift Cards. However, during special promotions, we may include them—if so, that will be clearly noted in the promo details.
Do you offer Gift Cards?
Not yet—but we’re working on it! We hope to have Gift Cards available for purchase by the 2025 holiday season.
I didn't receive my order — what should I do?
If your order shows as delivered but wasn’t received, please contact at info@allgolden.com so we can contact the shipping carrier.
I want to speak to a customer service representative. Is there a phone number I can call?
We currently offer support by email only. Reach out anytime at info@allgolden.com—we’re happy to help!
What is your subscription policy?
You can access our subscription details here.
How can I cancel or modify my subscription?
Absolutely! Just click the ‘Account’ icon at the top right of the page (next to the shopping bag), then select ‘Manage Subscriptions’ to access your subscription settings. You can also scroll to the bottom of our site and click the Manage Your Subscriptionlink in the footer.
From there, you can update your delivery schedule, swap products, skip a shipment, pause your subscription, or cancel at any time.
How do I sign up for Text/SMS alerts? What will I get?
You’ll have the option to sign up for SMS when you join our email list through the welcome pop-up or at allgolden.com/pages/subscribe. Prefer texts only? You can skip email and sign up just for SMS here. You will receive a welcome text with a discount code to use toward your first or next purchase.
Our texts include exclusive discounts, early access to launches, and the occasional promo reminder—nothing spammy, just the good stuff.
How do I sign up for emails to get a discount or free shipping?
Sign up for our emails here to get 20% off your first order. You can also opt into SMS for exclusive offers and early access to promos. We offer free shipping on all orders over $65, and occasionally run limited-time deals—so keep an eye on your inbox!